Job Description
Service Coordinator / Administrator
Our client is an established property services company based in North West London and is looking for an experienced Service Coordinator / Administrator to join their team.
This is a busy and varied administrative role, coordinating a team of engineers and making sure jobs are booked in, followed up and completed efficiently.
The role would suit someone with previous experience in a service coordination, scheduling or administrative position, ideally within property services, facilities management, maintenance or a similar industry.
Responsibilities
- Answering incoming calls and dealing with customer enquiries
- Booking and scheduling engineers for maintenance and service visits
- Coordinating engineers' diaries and managing appointments
- Liaising with customers to arrange and confirm appointments
- Following up on outstanding jobs and making sure they are progressed
- Receiving and checking engineers' reports
- Preparing and sending reports to clients where required
- Keeping customers updated on the progress of jobs
- Maintaining accurate records of jobs, appointments and engineer visits
- Dealing with general administration and paperwork
- Liaising between engineers, customers and the office team
- Managing a busy workload and prioritising urgent jobs where necessary
About You
- Previous experience in an administrative, coordination or scheduling role
- Experience arranging engineers, contractors or field-based staff would be highly advantageous
- Ideally, experience within property services, facilities management, maintenance or a similar service-based industry
- Confident dealing with customers over the phone and by email
- Strong organisational skills and able to manage a busy diary
- Good attention to detail
- Comfortable working with reports and written documentation
- Able to work under pressure and manage multiple jobs at the same time
- Good IT skills and confident picking up new systems
- Reliable, organised and proactive
Salary: £26,000 - £28,000
Hours: Full-time, Monday to Friday
Location: North West London
