Office Administrator

About the Client

Our client is a growing financial services business based in Hendon (NW4), seeking a professional and organised Insurance Administrator to support the smooth running of their insurance operations. This role is ideal for someone with an administrative background within insurance, legal, accountancy, or general office support. Full training will be provided.

Role Summary

You will assist with the day-to-day administration of the insurance department, support clients with queries, handle documentation, and ensure all work meets FCA compliance requirements. The ideal candidate is detail-oriented, well-spoken, and able to work independently.

Key Responsibilities

· Providing general administrative support across the insurance department

· Handling client queries via phone and email

· Filing, call handling and general office duties

· Entering commissions into accounting software (training provided)

· Drafting suitability letters for life insurance and health insurance

· Ensuring all processes follow FCA rules and compliance guidelines

· Maintaining accurate and up-to-date internal systems

New Business & Renewals

· Obtaining insurance quotes from a range of insurers

· Collating and preparing quotes for prospective clients

· Completing insurance application forms

· Following up with insurers for outstanding information or documentation

· Ensuring all paperwork is issued correctly to clients

· Processing policy renewals in a timely manner

· Identifying opportunities to cross-sell additional insurance products

Requirements

· Strong IT skills; good working knowledge of Microsoft Office

· Excellent attention to detail

· Strong written communication and letter-writing skills

· Strong organisational and multitasking abilities

· Prior office administration experience (essential)

· Comfortable in a client-facing or customer-service environment

· Ability to learn quickly and follow processes precisely

· Knowledge of the insurance industry (desired but not essential)

Personal Attributes

· Discreet and professional

· Enthusiastic and self-motivated

· Committed, reliable and proactive

· Strong communication and interpersonal skills

· Flexible and able to manage competing tasks

Hours, Salary & Location

· Hours: Full-time, 9:00am 5:00pm

· Location: Hendon, NW4

· Salary: Competitive, depending on experience

Job Description