Job Description
Service & Operations Coordinator
Our client is a well-established electrical and maintenance services company based in Borehamwood, North London, seeking a proactive and organised Service & Operations Coordinator to join their growing team.
This is a varied and hands-on role that combines engineer scheduling, client communication, and invoicing responsibilities with general office administration. Youll play a key part in ensuring the smooth running of daily operations from booking jobs and dispatching engineers to managing paperwork and supporting management with project coordination.
Key Responsibilities
- Schedule and dispatch engineers efficiently, prioritising urgent works and ensuring deadlines are met
- Act as the main point of contact for engineers, providing updates, instructions, and support
- Liaise with clients to confirm appointments, handle enquiries, and manage expectations
- Prepare and issue invoices to clients, following up where required
- Maintain accurate records of jobs, schedules, and correspondence within the company system
- Coordinate follow-up works, materials, and any outstanding jobs
- Carry out general office administration including emails, filing, and document preparation
- Support management and the wider team with ad-hoc operational and administrative tasks
Requirements
- Previous experience in scheduling, coordinating, or dispatching engineers (electrical, maintenance, FM, plumbing, or similar sector preferred)
- Strong administrative background with experience in invoicing and office processes
- Excellent organisational skills and the ability to manage multiple priorities
- Confident communicator with a professional telephone manner
- Proficient in IT systems and comfortable learning new software
- Proactive, adaptable, and able to work in a fast-paced environment
Salary / Hours
- Salary: £30,000 - £36,000 per annum (depending on experience)
- Hours: Monday to Friday, 9:00am 5:30pm
- Location: Borehamwood, North London
